Refund Policy

Thank you for choosing nspace.cloud. We strive to provide the best hosting experience possible. However, if you are not entirely satisfied with your purchase, we are here to help.

1. 7-Day Money Back Guarantee

New customers are eligible for a full refund within 7 days of their initial purchase. This "no-questions-asked" period allows you to test our infrastructure and network quality.

2. Non-Refundable Violations

Maintaining a clean and safe network is our priority. As such, no refunds will be issued if your account or service is suspended or terminated due to a violation of our Terms of Service.

This includes, but is not limited to:

• Sending unsolicited bulk email (SPAM).
• Network scanning or unauthorized access attempts (Port scanning).
• Hosting or distributing malicious software (Malware/Phishing).
• Engaging in DDoS attacks.

3. Refund Processing

To request a refund, you must open a support ticket via our billing dashboard within the 7-day eligibility window.

• Refunds are processed back to the original payment method used.
• Processing time may take 5-10 business days depending on your bank or payment provider.
• Transaction fees charged by payment processors (e.g., Stripe, PayPal) may be non-refundable.

4. Chargebacks & Disputes

Initiating a chargeback or payment dispute with your bank without contacting us first will result in immediate account termination and a permanent ban from nspace.cloud. We encourage you to resolve any issues via our support team first.